Terms of service

VDL POWER Terms of Service

These terms apply to use of this store and purchases from VDL POWER. Read them together with the product description, shipping policy, returns and refunds policy, and privacy policy. The store is hosted on Shopify.

Using the store

You must have legal capacity to enter a purchase contract, or act with appropriate authorization. Provide accurate information and use the store lawfully. Do not misuse accounts, interfere with security, introduce malicious code or infringe the rights of others.

Product information and compatibility

Review the exact model, included components, connectors, electrical ratings, dimensions and instructions before ordering. Photos may include demonstration objects that are not supplied. Screen settings can affect colors. Product-specific specifications govern; do not assume that accessories or regional configurations are interchangeable. EV charging equipment may use European Type 2, CEE or Schuko configurations. Confirm vehicle, supply and circuit compatibility and use a qualified electrician where required. Bicycle use remains subject to the rules where it will be ridden.

Prices, payment and orders

Store prices are in United States dollars (USD). Applicable taxes and the final total are displayed before payment. Available payment options are shown at checkout. An order acknowledgment confirms receipt of your order. We will contact you if an availability, payment, pricing or address issue prevents fulfillment and arrange any refund due for a cancelled order. Price changes do not retrospectively change a confirmed order.

Delivery, cancellation and returns

Free standard shipping is offered within the United States. Normal processing is 1–3 business days and estimated transit is 2–4 business days after dispatch. Dates are estimates. The shipping policy explains delivery issues. Eligible returns may be requested within 30 days after delivery; see the returns and refunds policy for conditions, postage and refunds. Contact us promptly to request a change or cancellation.

Safe and lawful use

Follow the exact product manual and electrical ratings. Use appropriate professional installation, inspection and maintenance. Do not bypass protective features, modify electrical connectors or use damaged equipment. You are responsible for checking local bicycle and installation requirements. These instructions do not exclude our responsibility for product defects or other rights required by law.

Website content and external services

Store content and product materials are protected by applicable intellectual property rights. Do not reproduce or misuse them without authorization, except as allowed by law. External services and linked websites operate under their own terms. We do not promise uninterrupted website access and may make maintenance or security changes.

Legal rights and responsibility

Nothing in these terms excludes or restricts consumer rights, remedies or liability that cannot lawfully be excluded or restricted. Any permitted limitation operates only to the extent allowed by applicable law. Product and order issues will be considered under the relevant description, policy and applicable law.

Changes and questions

We may update these terms for future use of the store. The terms and policies applicable to a purchase remain subject to applicable law and the commitments made when that order was placed. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Contact us first about a question or dispute so that we can try to resolve it.

Contact VDL POWER

Email: sale@vdlpower.shop
Telephone: +1 (972) 988-0783
Business contact address: 1215 Tuckerman St Nw, Washington, DC 20011, United States

Store operator: shenzhenshihanyingxinnengyuankejiyouxiangongsi.

For the correct return destination and instructions, contact us before mailing anything. The business contact address is not an automatic return address.