Refund policy

VDL POWER Returns and Refunds

You may request an eligible return within 30 days after delivery. This policy covers change-of-mind returns as well as damaged, defective or incorrectly supplied products. Rights and remedies required by applicable law are preserved.

Return condition

For a change-of-mind return, the item should be unused, complete, in original condition and packaging, with the accessories and documents supplied. Careful inspection is permitted. Damage caused by misuse or unauthorized modification may affect eligibility. Original-packaging conditions do not remove remedies for defective goods.

Start a return

Email sale@vdlpower.shop with your order number, the product model and the reason for the return. For damage or a fault, include a description and photos where helpful. We will confirm the destination and suitable shipping instructions. Do not mail to the business contact address unless we expressly direct you there.

Return shipping and fees

For confirmed defective, damaged or incorrectly supplied items, we cover reasonable return shipping and arrange or approve a suitable method. For change-of-mind returns, the buyer pays return postage. No restocking fee applies. Contact us before shipping electrical equipment, batteries or bulky items so that a suitable carrier and handling method can be confirmed.

Refunds

After we receive and inspect the return, we notify you of approval or explain any issue that prevents approval. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. If a refund has not appeared after that period, contact us for help.

Exchanges and cancellation

For an exchange, contact sale@vdlpower.shop before returning the item; availability and any price difference must be confirmed. For cancellation or an address change, contact us promptly. We will try to help before dispatch, but changes cannot be guaranteed once fulfillment begins. Eligible returns remain available after delivery.

Damaged or unsafe items

Stop using a product that appears unsafe. Do not attempt an unauthorized repair, open a battery or ship damaged batteries without our instructions. Contact us so that we can review the issue and confirm the appropriate remedy and handling method.

Contact VDL POWER

Email: sale@vdlpower.shop
Telephone: +1 (972) 988-0783
Business contact address: 1215 Tuckerman St Nw, Washington, DC 20011, United States

Store operator: shenzhenshihanyingxinnengyuankejiyouxiangongsi.

For the correct return destination and instructions, contact us before mailing anything. The business contact address is not an automatic return address.