Shipping policy

VDL POWER Shipping Policy

We deliver to the United States. Standard shipping is free with no minimum purchase. International shipping is not currently offered.

Processing and delivery

Orders normally process within 1–3 business days after payment confirmation. Estimated transit is 2–4 business days after dispatch, for a combined estimate of 3–7 business days. Business days exclude weekends and public holidays. Delivery dates are estimates and may be affected by carrier delays, weather or other disruptions.

Charges and order details

Standard shipping is $0.00. Prices are in USD. Any applicable taxes and the final payable total appear at checkout before payment. Provide a complete, accurate delivery address. Contact us promptly if an address needs correction; we cannot guarantee changes once fulfillment begins.

Tracking and multiple parcels

When an order ships, tracking details are sent to the email address provided with the order. Please allow time for the first carrier scan. Items may arrive in separate parcels with separate tracking details.

Delivery issues

For a missing, delayed, damaged or incorrect delivery, contact us with your order number and a description of the issue. Keep the packaging and provide photos where useful so that we can review the delivery and arrange the appropriate resolution. A carrier delivery scan does not remove any rights you have under applicable law.

Contact VDL POWER

Email: sale@vdlpower.shop
Telephone: +1 (972) 988-0783
Business contact address: 1215 Tuckerman St Nw, Washington, DC 20011, United States

Store operator: shenzhenshihanyingxinnengyuankejiyouxiangongsi.

For the correct return destination and instructions, contact us before mailing anything. The business contact address is not an automatic return address.