Privacy policy

VDL POWER Privacy Policy

Last updated: November 10, 2026. This policy explains how VDL POWER handles personal information when you visit this store, place an order or contact us. The store is hosted by Shopify.

Information we handle

We handle information you provide, such as your name, email, telephone number, billing and shipping address, order information and support correspondence. Store technology also processes technical information such as IP address, browser and device information, session identifiers and activity needed to operate and secure the store. Payment information is processed through the checkout payment providers; do not send complete card details in a support message.

How information is used

We use information to operate the store, process payments and orders, arrange delivery, provide support and returns, communicate about transactions, prevent fraud, maintain security and meet legal obligations. Optional marketing, where offered, is subject to the choices and consent required by applicable law. You can unsubscribe from marketing without stopping essential order messages.

Service providers and disclosure

Relevant information is shared with Shopify and service providers involved in payment processing, shipping, fulfillment, communications, technical operations and customer support, as necessary for their functions. We may also disclose information when required by law, to respond to a valid legal request, protect rights and security, or carry out a lawful business transfer with appropriate protections.

Cookies and browser choices

Cookies and similar technologies support functions such as the shopping cart, checkout, session security and preferences. You can manage cookies through your browser and any privacy controls shown by the store. Disabling essential cookies can affect store functionality. Where optional analytics or advertising tools are enabled, choices and consent are handled as required by applicable law.

Retention and security

We retain information for as long as reasonably needed for the purposes described, including order administration, returns, accounting, fraud prevention and legal obligations. Retention depends on the information and applicable requirements. We use reasonable organizational and technical safeguards, but no online system or transmission method is completely secure.

International processing

Shopify and other providers may process information in countries outside your place of residence. Applicable contractual and legal safeguards are used where required. The published business contact address does not imply that all information is stored or processed in the United States.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, a copy of personal information, restriction or objection to processing, withdrawal of consent, or a review of a decision on your request. Contact sale@vdlpower.shop. We may need to verify identity before acting, and legal exceptions may apply. You may also contact the relevant privacy regulator where applicable. You will not be discriminated against for exercising an applicable privacy right.

Children and external services

The store is intended for people able to enter a purchase contract. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so that we can review and address it. External websites and payment services have their own privacy practices; review their policies when using them.

Policy updates

We may update this policy as the store or applicable requirements change. The current version and update date are shown on this page. Material changes will be communicated as required by law.

Contact VDL POWER

Email: sale@vdlpower.shop
Telephone: +1 (972) 988-0783
Business contact address: 1215 Tuckerman St Nw, Washington, DC 20011, United States

Store operator: shenzhenshihanyingxinnengyuankejiyouxiangongsi.

For the correct return destination and instructions, contact us before mailing anything. The business contact address is not an automatic return address.