Product and order support
Help us identify the exact equipment or order so that we can answer the right question.
Choosing a product
Send the model or product link and describe your intended setup. For EV charging, include the vehicle connector and available electricity supply. For solar equipment, include the power station input specification. For a bicycle, include the model and the fit or component detail you want to check.
Existing orders and delivery
Include your order number and a description of the issue. Use the shipment email for carrier tracking. Do not include a full payment-card number or account password.
Damage, faults and returns
Stop use if a product appears unsafe. Include the model, order number and photos where helpful. We will review the issue and confirm the next steps. Contact us before returning batteries, electrical equipment or bulky items.
Contact VDL POWER
Email: sale@vdlpower.shop
Telephone: +1 (972) 988-0783
Business contact address: 1215 Tuckerman St Nw, Washington, DC 20011, United States
Store operator: shenzhenshihanyingxinnengyuankejiyouxiangongsi.
For the correct return destination and instructions, contact us before mailing anything. The business contact address is not an automatic return address.