Frequently Asked Questions

Choose a category first: EV charging, portable solar generation or an electric bicycle. Compare the exact model, supplied components and specifications. Similar-looking products may use different cable lengths, plugs, power ratings or batteries.

Match both ends of the charger: the vehicle connector and the mains connection. These selections include Type 2 vehicle connectors with European CEE or Schuko supply configurations. Do not assume compatibility with a North American vehicle connector or household outlet. Have a qualified electrician confirm the exact equipment and circuit before purchase and use.

The usable rate is limited by the vehicle, charger, electricity supply and circuit. A stated maximum such as 11 kW or 22 kW requires the corresponding compatible supply and vehicle. Choosing a higher-rated unit does not make an incompatible circuit suitable.

Fixed wallboxes require installation and commissioning by a qualified electrician in accordance with the exact manual and local rules. Portable equipment still requires a suitable, correctly protected circuit and matching connector. Do not modify plugs or make an improvised adapter.

Compare the panel output, connector type and polarity with the power station’s permitted solar input voltage, current and power. A matching-looking connector alone does not establish compatibility. Listed panel output is a rated value; actual generation varies with sunlight, angle, temperature and shading.

Check the exact bicycle specifications and the rules where it will be used, including any age, helmet, class, registration or access requirements. A model offered in another region is not automatically approved for every US location. Fit, braking and battery care matter as much as the listed range.

Range figures are estimates under stated conditions. Rider weight, assistance level, hills, temperature, tire pressure and battery condition affect distance. Use the exact model’s specifications and do not assume the range of another bicycle applies.

Use the included-components list on the selected product page. A vehicle, power station, demonstration device or background object shown in an image is included only when the product description expressly lists it. Cable length and supplied adapters vary by model.

Read the exact manual before use. Keep connectors clean and dry, avoid damaged cables and stop use if equipment overheats, emits unusual odors or shows damage. Use only the specified charger and electrical supply for a bicycle battery. Do not open or repair a battery or charging unit yourself.

The selected product page shows its current price and purchase availability. Contact us before ordering if you need confirmation of a plug configuration, listed component or model detail.

We offer free standard shipping throughout the United States with no minimum purchase. International delivery is not currently offered. Applicable taxes and the final total appear before payment.

Normal processing is 1–3 business days after payment confirmation, followed by an estimated 2–4 business days in transit. The combined estimate is 3–7 business days. Business days exclude weekends and public holidays; delivery dates are estimates.

Use the carrier tracking link in your shipment email. Allow time for the first carrier scan. Separate parcels may have separate tracking numbers. Contact us with your order number if you need help.

Email sale@vdlpower.shop promptly with your order number and requested change. We will try to help before dispatch and confirm the outcome. A change cannot be guaranteed once fulfillment starts; eligible returns apply after delivery.

Request an eligible return within 30 days after delivery. Change-of-mind products should be unused, complete and in original condition and packaging. Contact us for instructions before mailing anything. Defective-goods rights required by applicable law remain available.

We cover reasonable return shipping for confirmed defective, damaged or incorrectly supplied products. For change-of-mind returns, the buyer pays return postage. Contact us first so that we can confirm a suitable method, especially for batteries or bulky products. No restocking fee applies.

After the returned item is received and the return is approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it.

Email sale@vdlpower.shop, call +1 (972) 988-0783 or use our contact page. Include your order number for an order issue or the product model for a technical question. Do not send passwords or full payment-card details.